[SOLVED]Auto Response

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ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

[SOLVED]Auto Response

Post by ronaldjerardmedina » 24 Nov 2016, 08:40

Hi all,

Can someone help me, My SMTP works when sending reply and Admin Notification. But, When sending Auto-Response System Log says:

Code: Select all

SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info!
Also, OTRS is not sending ticket notification which is im pretty sure its already set. Thanks in advance.
OTRS 5.0.3-01 - MySql - SLES -

reneeb
OTRS guru
Posts: 4795
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
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Re: [SOLVED]Auto Response

Post by reneeb » 24 Nov 2016, 13:11

Install Perl modules MIME::Base64 and Authen::SASL
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: [SOLVED]Auto Response

Post by ronaldjerardmedina » 25 Nov 2016, 04:31

Thanks reneeb!
OTRS 5.0.3-01 - MySql - SLES -

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