Putting copyright and registered symbols in text and textarea fields

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dhakala
OTRS newbie
Posts: 4
Joined: 02 Oct 2015, 18:15
OTRS Version?: 4.0.7; 5.0.13
Real Name: Duane Hakala
Company: MPI Research

Putting copyright and registered symbols in text and textarea fields

Post by dhakala » 28 Oct 2016, 21:38

I just installed OTRS 5.0.13 and ITSM 5.0.13 and I am trying to enter the registered (®) and copyright (©) symbols in text and text area fields. I am able to enter them when I edit a config item, but the symbols show up as '?' when the record is displayed and subsequently edited. I am able to enter and display these symbols in my OTRS 4.0.7 environment.

Is there a parameter I need to add to the text and textarea definitions in my CI schemas, or a value I need to set/change in sysconfig?

Thanks in advance.
Duane Hakala
Infrastructure Operations Engineer
MPI Research
duane.hakala@mpiresearch.com.

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