Fetching Email

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ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Fetching Email

Post by ronaldjerardmedina »

Need help. I cant find where the problem is and where to fix it. Some emails that are sent to our PostMaster email were missing and not creating ticket on the otrs. The missing of emails is at random, It happens rarely but its kinda disturbing. My question is where should i fix this? Thanks in advance.
OTRS 5.0.3-01 - MySql - SLES -
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Fetching Email

Post by reneeb »

First of all, check the OTRS logs...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetching Email

Post by ronaldjerardmedina »

Theres no error regarding fetchmails. Im completely lost and dont know what to do.
OTRS 5.0.3-01 - MySql - SLES -
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