Hello
I've created new queue and I want to make this queue visible in Customer interface. Relation Customer <-> Group is disabled. I added my new queue in CustomerPanelOwnSelection. However the queue is still invisible in Customer interface.
Maybe some of you has some thoughts what else I should check.
Thank you in advance.
[SOLVED]Queue invisible in Customer interface
Moderator: crythias
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- Znuny newbie
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[SOLVED]Queue invisible in Customer interface
Last edited by ThomasPL10 on 22 Sep 2016, 13:57, edited 1 time in total.
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Re: Queue invisible in Customer interface
Do you have any ACL up that would limit the queues displayed to customers? If Customer <-> Group is disabled that means youre using roles then? If so, you sure that the Customers are in the right role assigned to your queue? Else than that, I wouldnt know where to check.
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- Znuny newbie
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Re: Queue invisible in Customer interface
I have checked ACL any of them does not limit queues within Customer interface. I belive that when Customer<->Group is disabled then basically customer is part of all groups. However when I enabled Customer<->Group relation and added particular group to the list there were not the queue on the list also.
Maybe any other thoughts?
Maybe any other thoughts?
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- Znuny newbie
- Posts: 90
- Joined: 11 Feb 2014, 17:24
- Znuny Version: 3.3.2
Re: Queue invisible in Customer interface
The issue was with the cache I belive. After the night the queue is visible.