[SOLVED]Queue invisible in Customer interface

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ThomasPL10
OTRS expert
Posts: 86
Joined: 11 Feb 2014, 17:24
OTRS Version?: 3.3.2

[SOLVED]Queue invisible in Customer interface

Post by ThomasPL10 » 21 Sep 2016, 22:18

Hello

I've created new queue and I want to make this queue visible in Customer interface. Relation Customer <-> Group is disabled. I added my new queue in CustomerPanelOwnSelection. However the queue is still invisible in Customer interface.
Maybe some of you has some thoughts what else I should check.

Thank you in advance.
Last edited by ThomasPL10 on 22 Sep 2016, 13:57, edited 1 time in total.

wheelshot
OTRS wizard
Posts: 187
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: Queue invisible in Customer interface

Post by wheelshot » 21 Sep 2016, 22:43

Do you have any ACL up that would limit the queues displayed to customers? If Customer <-> Group is disabled that means youre using roles then? If so, you sure that the Customers are in the right role assigned to your queue? Else than that, I wouldnt know where to check.

ThomasPL10
OTRS expert
Posts: 86
Joined: 11 Feb 2014, 17:24
OTRS Version?: 3.3.2

Re: Queue invisible in Customer interface

Post by ThomasPL10 » 21 Sep 2016, 23:00

I have checked ACL any of them does not limit queues within Customer interface. I belive that when Customer<->Group is disabled then basically customer is part of all groups. However when I enabled Customer<->Group relation and added particular group to the list there were not the queue on the list also.

Maybe any other thoughts?

ThomasPL10
OTRS expert
Posts: 86
Joined: 11 Feb 2014, 17:24
OTRS Version?: 3.3.2

Re: Queue invisible in Customer interface

Post by ThomasPL10 » 22 Sep 2016, 13:57

The issue was with the cache I belive. After the night the queue is visible.

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