Event notification VS Generic agent

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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Event notification VS Generic agent

Post by wheelshot »

Hey all,

I got a generic agent moving certain ticket types to another queue and there's a notification event that is suppose to trigger when a ticket is moved to this queue.

When an actual agent does the move manually, the notification event works but when its done by the generic agent it aint. Is it normal or is there an error in my config somewhere?

Thanks!
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