Event notification VS Generic agent

Moderator: crythias

Post Reply
wheelshot
OTRS wizard
Posts: 187
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Event notification VS Generic agent

Post by wheelshot » 19 Sep 2016, 15:04

Hey all,

I got a generic agent moving certain ticket types to another queue and there's a notification event that is suppose to trigger when a ticket is moved to this queue.

When an actual agent does the move manually, the notification event works but when its done by the generic agent it aint. Is it normal or is there an error in my config somewhere?

Thanks!

Post Reply