Add history event when split ticket

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wheelshot
Znuny expert
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Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Add history event when split ticket

Post by wheelshot »

Hi,

I checked the configs for something about it and found nothing. Is there anyway to add some specific history record when we split a ticket in the master ticket info?

Im not sure if im clear :? haha!

Thanks for the help!
wurzel
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Re: Add history event when split ticket

Post by wurzel »

Hi,

somthing like this in TicketCreate ?

http://otrs.github.io/doc/manual/admin/ ... on-actions

Flo
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Add history event when split ticket

Post by wheelshot »

Thanks for the information, but yeah im pretty sure its doable with code but I was wondering if that would be customizable somewhere by configuration when you split an article to a new ticket. Since the action isnt in a process I cant use that code thing. Thanks again for your help.
wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Add history event when split ticket

Post by wheelshot »

Anyone else has any info on how to do it by config and not by programming?
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