Add history event when split ticket

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wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Add history event when split ticket

Post by wheelshot »

Hi,

I checked the configs for something about it and found nothing. Is there anyway to add some specific history record when we split a ticket in the master ticket info?

Im not sure if im clear :? haha!

Thanks for the help!

wurzel
OTRS guru
Posts: 2989
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Add history event when split ticket

Post by wurzel »

Hi,

somthing like this in TicketCreate ?

http://otrs.github.io/doc/manual/admin/ ... on-actions

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    wheelshot
    OTRS expert
    Posts: 188
    Joined: 15 Dec 2014, 20:49
    OTRS Version?: 4.0.24
    Location: QC, Canada

    Re: Add history event when split ticket

    Post by wheelshot »

    Thanks for the information, but yeah im pretty sure its doable with code but I was wondering if that would be customizable somewhere by configuration when you split an article to a new ticket. Since the action isnt in a process I cant use that code thing. Thanks again for your help.

    wheelshot
    OTRS expert
    Posts: 188
    Joined: 15 Dec 2014, 20:49
    OTRS Version?: 4.0.24
    Location: QC, Canada

    Re: Add history event when split ticket

    Post by wheelshot »

    Anyone else has any info on how to do it by config and not by programming?

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