Add history event when split ticket

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wheelshot
OTRS wizard
Posts: 187
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Add history event when split ticket

Post by wheelshot » 15 Sep 2016, 15:17

Hi,

I checked the configs for something about it and found nothing. Is there anyway to add some specific history record when we split a ticket in the master ticket info?

Im not sure if im clear :? haha!

Thanks for the help!

wurzel
OTRS guru
Posts: 2425
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Add history event when split ticket

Post by wurzel » 15 Sep 2016, 15:57

Hi,

somthing like this in TicketCreate ?

http://otrs.github.io/doc/manual/admin/ ... on-actions

Flo
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    wheelshot
    OTRS wizard
    Posts: 187
    Joined: 15 Dec 2014, 20:49
    OTRS Version?: 4.0.24
    Location: QC, Canada

    Re: Add history event when split ticket

    Post by wheelshot » 15 Sep 2016, 20:26

    Thanks for the information, but yeah im pretty sure its doable with code but I was wondering if that would be customizable somewhere by configuration when you split an article to a new ticket. Since the action isnt in a process I cant use that code thing. Thanks again for your help.

    wheelshot
    OTRS wizard
    Posts: 187
    Joined: 15 Dec 2014, 20:49
    OTRS Version?: 4.0.24
    Location: QC, Canada

    Re: Add history event when split ticket

    Post by wheelshot » 01 Nov 2016, 22:09

    Anyone else has any info on how to do it by config and not by programming?

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