OTRS Escalation in history log

[n0mad]

Hi Everyone

I want to implement some kind of kpi system according to OTRS tickets history.
I've managed to process ticket_history table for scoring of following events:
1 - NewTicket
8 - SendAnswer
16 - Move
23 - OwnerUpdate
27 - StateUpdate
11 - EmailAgent
13 - PhoneCallAgent

But I can't find events for escalation. Events with ids 42,43,44 is not that Im looking for.
42 - EscalationResponseTimeStart
43 - EscalationUpdateTimeStart
44 - EscalationSolutionTimeStart

I need to find then was every escalation according to tickets and agents. Is it possible? Or I need to add additional events like in http://lists.otrs.org/pipermail/otrs/20 ... 38830.html
Thanks in advance.

[n0mad]

Or could someone explain why it happend?
Queue first reply escalation is 120 minutes
Update escalation is 240 minutes
Solution escalation is 1440 minutes

Dumping data for table ticket_history
id name history_type_id create_time

194568 %%FieldName%%ITSMReviewRequired%%Value%%No%%OldValue%% 28 2016-09-07 14:33:32
194567 %%Close 15 2016-09-07 14:33:31
194566 %%unlock 18 2016-09-07 14:33:31
194565 %%EscalationUpdateTimeStop%%triggered 49 2016-09-07 14:33:31
194564 %%open%%closed successful%% 27 2016-09-07 14:33:31
194563 Reset of unlock time. 25 2016-09-07 14:33:22
194562 %%lock 17 2016-09-07 14:33:21
193849 %%EscalationSolutionTimeNotifyBefore%%triggered 47 2016-09-06 16:20:18
193848 %%EscalationUpdateTimeNotifyBefore%%triggered 46 2016-09-06 16:20:18
193847 %%EscalationResponseTimeNotifyBefore%%triggered 45 2016-09-06 16:20:18
193846 %%EscalationSolutionTimeStart%%triggered 44 2016-09-06 16:20:18
193845 %%EscalationUpdateTimeStart%%triggered 43 2016-09-06 16:20:17
193844 %%EscalationResponseTimeStart%%triggered 42 2016-09-06 16:20:17
193843 %%Ticket create notification%%r.sokolova%%Email 9 2016-09-06 16:18:56
193842 %%Ticket create notification%%i.timoshenko%%Email 9 2016-09-06 16:18:55
193841 %%Ticket create notification%%a.suchkova%%Email 9 2016-09-06 16:18:55
193840 %%g.ayupova%%23 23 2016-09-06 16:18:55
193839 Reset of unlock time. 25 2016-09-06 16:18:53
193838 %%Кожевникова Тамара <tamara..............kz>, , 11 2016-09-06 16:18:53
193837 %%FieldName%%ITSMDueDate%%Value%%2016-09-09 16:16:00%%OldValue%% 28 2016-09-06 16:18:53
193836 %%NULL%%%%NULL%% 39 2016-09-06 16:18:52
193835 %%NULL%%%%NULL%% 38 2016-09-06 16:18:52
193834 %%2016090607000458%%Бухгалтерия%%3 normal%%open%%6228 1 2016-09-06 16:18:52