After Restore Problem

[ronaldjerardmedina]

Hi,

I got this error after i restore OTRS db (see image attached).
Can someone help me fix this? Thanks in advance.

[skullz]

check you db credentials at Config.pm..
the credentials is wrong / did not have access to DB.

and...please avoid using root (which is known as super-power-hyper-admin) credentials

good luck

[ronaldjerardmedina]

Ok my bad. Thanks for the reply.
The error is now gone but I still cant log in. the database is populated with correct information but I still cant log in using agents that is saved on the database. How can i fix this? thanks.

[ronaldjerardmedina]

I think the problem is on my backup file.

i used the script provided in the manual
./backup.pl -d /backup
Is is possible that some information and data on the databases were lost in the process?

[skullz]

/opt/otrs/scripts/backup.pl -d /opt -t fullbackup <-- fullbackup (apps+db)

[ronaldjerardmedina]

Thanks!