[Solved] New Ticket on Customer Portal

[ronaldjerardmedina]

Hi,

When a customer creates ticket (on customer portal) I want it to be on a specific queue,
I tried ACL but that prevent me from transferring tickets to diff. queues.
Need help! Thanks!

[patzig]

Hi

go to SysConfig Frontend::Customer::Ticket::ViewNew.
change Ticket::Frontend::CustomerTicketMessage###Queue to NO
set your default queue here Ticket::Frontend::CustomerTicketMessage###QueueDefault

[ronaldjerardmedina]

Thanks for the answer.