I have the following problem: In a Process Management I have an "Activity Dialog" that I would like to be available only for Owner and Responsible of the Ticket itself.
I tried setting "Required Lock:" option of the Activity Dialog with "Yes"
Code: Select all
'RequiredLock' => '1'
1) The Activity Dialog is available only for Owner and Responsible, if others Agents tried to open the Activity Dialog get an error message. And this is OK for me
2) The Owner could open the "Activity Dialog" and can select/modify the Assigned Field. And this is OK for me
3) The Responsible could open the "Activity Dialog" and can select/modify the Assigned Field, BUT he/she automatically became also the owner of the Ticket. And this is NOT ok for me 'couse the owner of the Ticket shall not be changed at all. And also if he/she select the "Cancel & close window" button of the Activity Dialog he/she has become the owner
Do you think it is the intened behaviour, a misconfiguration or could be a bug?
Could you suggest me an alternative solution?
Thanks very much for your support,
Gabriele