The problem is that the format of the forwarded articles is lost. The original article in ticket is HTML, but the forwarded articles are only plain text. Is there a way to forward the articles in HTML? I can not just use the Autor Responser because must send a different email contact than sent the ticket. Email-notification-ext and email-notification-int It made no difference.
The original email contains formatting and images but sent notification contains only plaintext.
My example:
