Hi all,
OTRS can fetch email and create tickets but i cant send email. no email sent from otrs, no notifications, replies, email outbound, and no admin notifcation sent too.
Can receive email but cant send
Moderator: crythias
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Can receive email but cant send
OTRS 5.0.3-01 - MySql - SLES -
Re: Can receive email but cant send
check your config, logs and mail server
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: Can receive email but cant send
Where do I check my logs? BTW, we previously used OTRS 5.0.3 and now we are using the latest i just did what i did before but mail is not working for some reason. No log on system log about the mail error.
Thanks in advance!
Thanks in advance!
OTRS 5.0.3-01 - MySql - SLES -
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: Can receive email but cant send
I can finally send email now. Guess i missed to check my firewall the last time. Thanks!
OTRS 5.0.3-01 - MySql - SLES -
Re: Can receive email but cant send
Hi,
read the docs.
http://lmgtfy.com/?q=linux+logfile
http://otrs.github.io/doc/manual/admin/ ... system-log
http://www.linuxhomenetworking.com/wiki ... 5q4-o7YPr4
mostly it is in /var/log/messages or /var/log/syslog
Flo
read the docs.
http://lmgtfy.com/?q=linux+logfile
http://otrs.github.io/doc/manual/admin/ ... system-log
http://www.linuxhomenetworking.com/wiki ... 5q4-o7YPr4
mostly it is in /var/log/messages or /var/log/syslog
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
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Re: Can receive email but cant send
Hi,ronaldjerardmedina wrote:I can finally send email now. Guess i missed to check my firewall the last time. Thanks!
What did you changed into your firewall? Did you try to add the port of smtp or did you turn off the firewall of the computer. I have an issue in my otrs can receive mail, but i cant send email. TIA
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: Can receive email but cant send
I just add SMTP to allowed services, i think that's the only thing i did. hope it help.
OTRS 5.0.3-01 - MySql - SLES -