Can receive email but cant send

[ronaldjerardmedina]

Hi all,

OTRS can fetch email and create tickets but i cant send email. no email sent from otrs, no notifications, replies, email outbound, and no admin notifcation sent too.

[jojo]

check your config, logs and mail server

[ronaldjerardmedina]

Where do I check my logs? BTW, we previously used OTRS 5.0.3 and now we are using the latest i just did what i did before but mail is not working for some reason. No log on system log about the mail error.

Thanks in advance!

[ronaldjerardmedina]

I can finally send email now. Guess i missed to check my firewall the last time. Thanks!

[wurzel]

Hi,

read the docs.
http://lmgtfy.com/?q=linux+logfile


http://otrs.github.io/doc/manual/admin/ ... system-log

http://www.linuxhomenetworking.com/wiki ... 5q4-o7YPr4

mostly it is in /var/log/messages or /var/log/syslog

Flo

[ronaldjerardmedina]

Thanks!

[psbitun]

I can finally send email now. Guess i missed to check my firewall the last time. Thanks!

Hi,

What did you changed into your firewall? Did you try to add the port of smtp or did you turn off the firewall of the computer. I have an issue in my otrs can receive mail, but i cant send email. TIA

[ronaldjerardmedina]

I just add SMTP to allowed services, i think that's the only thing i did. hope it help.