Can receive email but cant send

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ronaldjerardmedina
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Can receive email but cant send

Post by ronaldjerardmedina » 28 Jul 2016, 11:46

Hi all,

OTRS can fetch email and create tickets but i cant send email. no email sent from otrs, no notifications, replies, email outbound, and no admin notifcation sent too.
OTRS 5.0.3-01 - MySql - SLES -

jojo
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Re: Can receive email but cant send

Post by jojo » 28 Jul 2016, 12:23

check your config, logs and mail server
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ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Can receive email but cant send

Post by ronaldjerardmedina » 29 Jul 2016, 03:10

Where do I check my logs? BTW, we previously used OTRS 5.0.3 and now we are using the latest i just did what i did before but mail is not working for some reason. No log on system log about the mail error.

Thanks in advance!
OTRS 5.0.3-01 - MySql - SLES -

ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Can receive email but cant send

Post by ronaldjerardmedina » 29 Jul 2016, 04:00

I can finally send email now. Guess i missed to check my firewall the last time. Thanks!
OTRS 5.0.3-01 - MySql - SLES -

wurzel
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Re: Can receive email but cant send

Post by wurzel » 29 Jul 2016, 04:03

    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    ronaldjerardmedina
    OTRS expert
    Posts: 99
    Joined: 24 Jun 2016, 11:36
    OTRS Version?: 5.0.3-01
    Real Name: Ronald Jerard
    Company: Medina

    Re: Can receive email but cant send

    Post by ronaldjerardmedina » 29 Jul 2016, 11:17

    Thanks!
    OTRS 5.0.3-01 - MySql - SLES -

    psbitun
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    Re: Can receive email but cant send

    Post by psbitun » 29 Sep 2016, 02:42

    ronaldjerardmedina wrote:I can finally send email now. Guess i missed to check my firewall the last time. Thanks!
    Hi,

    What did you changed into your firewall? Did you try to add the port of smtp or did you turn off the firewall of the computer. I have an issue in my otrs can receive mail, but i cant send email. TIA

    ronaldjerardmedina
    OTRS expert
    Posts: 99
    Joined: 24 Jun 2016, 11:36
    OTRS Version?: 5.0.3-01
    Real Name: Ronald Jerard
    Company: Medina

    Re: Can receive email but cant send

    Post by ronaldjerardmedina » 29 Sep 2016, 05:44

    I just add SMTP to allowed services, i think that's the only thing i did. hope it help.
    OTRS 5.0.3-01 - MySql - SLES -

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