Hi all,
When I reply to a ticket via template I want my CC field to be populated automatically.
Example I reply on a ticket using Template A my Team Lead and Supervisor will be added on the CC recipients automatically.
Is that possible if my only basis is the Roles?
Automatic CC based on Roles
Moderator: crythias
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ronaldjerardmedina
- Znuny advanced
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- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Automatic CC based on Roles
OTRS 5.0.3-01 - MySql - SLES -
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reneeb
- Znuny guru
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- Znuny Version: 6.0.x
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Re: Automatic CC based on Roles
This needs development...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
ronaldjerardmedina
- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina