Hi
Our System is OTRS 3.3.2, its in RedHat.
I'm debugging a GenericAgent right now. The GenericAgent is supposed to save the time when the ticket change state -> close, cancelled, resolved. pending for resolve time and pending time computations. So its an event triggered GenericAgent. It executes a custom module.
Can I do something like this below? Can I have a example. I don't think what I type is correct or it is missing something.
Dynamic_Field_ResolveTime = $Self->{TimeObject}->SystemTime();
Clarification on Dynamic Field
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