Impossible to send message to: - After OTRS 5 Update

Moderator: crythias

Post Reply
zionlook
OTRS newbie
Posts: 41
Joined: 27 May 2014, 16:04
OTRS Version?: 3.5.5

Impossible to send message to: - After OTRS 5 Update

Post by zionlook » 03 Jun 2016, 23:32

Hello I update OTRS 4.0.4 to OTRS 5.0.0.rc1
I used this instruction - http://otrs.github.io/doc/manual/admin/ ... ading.html

After Update I have a problems with Sendmail
When I tried to reply I see an error:
Impossible to send message to: zionlook@gmail.com .

Code: Select all

Backend ERROR: OTRS-CGI-45 Perl: 5.14.2 OS: linux Time: Fri Jun 3 23:56:23 2016 Message: Impossible to send message to: zionlook@gmail.com . RemoteAddress: 90.154.67.194 RequestURI: /otrs/index.pl Traceback (25019): Module: Kernel::System::Ticket::Article::ArticleSend Line: 2228 Module: Kernel::Modules::AgentTicketCompose::Run Line: 797 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Configuration Core:Sendmail:
SendmailModule: SMTP
SendModule:Host : mail.nic.ru
SendmailModule::Port 25
SendmailModule::AuthUser postmaster@mysite.ru
SendmailModule::AuthPassword *****
SendmailEnvelopeFrom postmaster@mysite.ru
SendmailNotificationEnvelopeFrom postmaster@mysite.ru

Letter come but do not go away.
In /opt/otrs/var/log don't see any errors

All works on OTRS 4.0.4 !
I tried to change SMTP on SMTPS / SMTPTLS
I tried to change ports 25 / 2525 / 465
I tried to use the other smtp providers.

But it's not working. Please help !

zionlook
OTRS newbie
Posts: 41
Joined: 27 May 2014, 16:04
OTRS Version?: 3.5.5

Re: Impossible to send message to: - After OTRS 5 Update

Post by zionlook » 04 Jun 2016, 00:40

Some Logs from /var/log/syslog

Code: Select all

Jun  4 01:37:57 WebNix OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager-45[2458]: [Error][Kernel::System::Daemon::SchedulerDB::RecurrentTaskExecute][Line:2051]: Duplicate entry '???????? ?????? ?????-GenericAgent' for key 'scheduler_recurrent_task_name_task_type', SQL: '#012                    INSERT INTO scheduler_recurrent_task#012                        (name, task_type, last_execution_time, lock_key, create_time, change_time)#012                    VALUES#012                        (?, ?, ?, 0, #012        '2016-06-04 01:37:57'#012    , #012        '2016-06-04 01:37:57'#012    )'
Jun  4 01:38:02 WebNix OTRS-CGI-45[1612]: [Error][Kernel::System::Email::SMTP::Send][Line:122]: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info!
Jun  4 01:38:02 WebNix OTRS-CGI-45[1612]: [Error][Kernel::System::Ticket::Article::ArticleSend][Line:2228]: Impossible to send message to: agromov@hellmann.net .
Jun  4 01:38:02 WebNix OTRS-CGI-45[1612]: [Error][Kernel::System::GenericAgent::_JobRunTicket][Line:1341]: Module Kernel/System/SendIOSPushNotification.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)

zionlook
OTRS newbie
Posts: 41
Joined: 27 May 2014, 16:04
OTRS Version?: 3.5.5

Re: Impossible to send message to: - After OTRS 5 Update

Post by zionlook » 04 Jun 2016, 02:21

I Think I found solution.
Module libauthen-sasl-perl must be installed.

Code: Select all

# apt-get install libauthen-sasl-perl

Milkanet
OTRS newbie
Posts: 20
Joined: 24 Apr 2014, 15:11
OTRS Version?: 5.0.12
Real Name: Pierre
Company: MMi Solution
Location: Belgium

Re: Impossible to send message to: - After OTRS 5 Update

Post by Milkanet » 14 Sep 2016, 17:10

THANKS....

This post saved my afternoon !

Thanks a lot...

Same symptôme: no email notification after upgrade from working OTRS 4

apt-get install libauthen-sasl-perl

All clean and working (for the notifications)

Thanks!
OTRS version: 3.3.6 - OS: Debian 7.02 - DB Type: Active Directory and MYSQL for agent et MYSQL for customer.

psbitun
OTRS newbie
Posts: 4
Joined: 21 Sep 2016, 13:29
OTRS Version?: otrs5 free
Real Name: Phillip Jason Bitun
Company: Facilities Protection Incorporated

Re: Impossible to send message to: - After OTRS 5 Update

Post by psbitun » 27 Sep 2016, 10:33

Milkanet wrote:THANKS....

This post saved my afternoon !

Thanks a lot...

Same symptôme: no email notification after upgrade from working OTRS 4

apt-get install libauthen-sasl-perl

All clean and working (for the notifications)

Thanks!
Hi,

How Did you install apt-get install libauthen-sasl-perl? I am using centos 7.
Thanks

Milkanet
OTRS newbie
Posts: 20
Joined: 24 Apr 2014, 15:11
OTRS Version?: 5.0.12
Real Name: Pierre
Company: MMi Solution
Location: Belgium

Re: Impossible to send message to: - After OTRS 5 Update

Post by Milkanet » 27 Sep 2016, 22:16

Hi,

apt is the "packet manager" under debian.

so, "apt-get install" is the command to install a packet.

libauthen-sasl-perl should be the packet to install.

Under centos, you could try : "#yum install libauthen-sasl-perl" or "#dnf install libauthen-sasl-perl"

Hope this helps..... ;-)
OTRS version: 3.3.6 - OS: Debian 7.02 - DB Type: Active Directory and MYSQL for agent et MYSQL for customer.

root
Moderator
Posts: 1884
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Impossible to send message to: - After OTRS 5 Update

Post by root » 28 Sep 2016, 07:06

With yum ist way easier to use this

Code: Select all

yum install "perl(Authen::SASL)"
and you don't have to know the package name exactly.
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

Post Reply