Hi
How to i set the filter, so that a gerneric agent searches for multiple words in subject line?
ex.. it needs to search for "Kolding, Albertslund and Søborg"
I have tried to make the search as "*Søborg*" "*Kolding*" - but it does not work
Only if i type "*Søborg*" it works - do i realy need to make multiple generic agents?
Generic agent search for multiple words in subject
Moderator: crythias
-
- Znuny expert
- Posts: 287
- Joined: 16 Apr 2016, 08:55
- Znuny Version: see in post
- Real Name: Hans
- Contact:
Re: Generic agent search for multiple words in subject
how did you solve your issue?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
-
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Generic agent search for multiple words in subject
Hi
*Kolding*Albertslund*Søborg* works like Kolding AND Albertslund AND Søborg. If you need Kolding OR Albertslund OR Søborg you should create 3 separate jobs for every pattern.
*Kolding*Albertslund*Søborg* works like Kolding AND Albertslund AND Søborg. If you need Kolding OR Albertslund OR Søborg you should create 3 separate jobs for every pattern.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny expert
- Posts: 287
- Joined: 16 Apr 2016, 08:55
- Znuny Version: see in post
- Real Name: Hans
- Contact:
Re: Generic agent search for multiple words in subject
honestly?
In the year 2018 we need such a bad workaround to copy rules and to do all manually?
cannot understand it, since afaik it shall be a simple mapping to SQL syntax if allowing the conditions
and mostly 90-95% of all possible cases would be handled properly. Especially since that area is only accessible to power users or even admins.
sadly none in my team is able to program the outdated perl...
In the year 2018 we need such a bad workaround to copy rules and to do all manually?
cannot understand it, since afaik it shall be a simple mapping to SQL syntax if allowing the conditions
Code: Select all
SQL => string
OR => e.g. |
AND => e.g. &
braces () => () -- for allowing expressions
% => * for allowing wildcards
sadly none in my team is able to program the outdated perl...
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users