How filtering emails.
Moderator: crythias
How filtering emails.
How filtering emails in otrs from people who are not customer or agent?
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: How filtering emails.
Hi
As for filtering customer's email you may get some ideas from an old but still valid howto by crythias:
viewtopic.php?t=6586
basically you have to edit /opt/otrs/Kernel/System/PostMaster/NewTicket.pm file
As for filtering customer's email you may get some ideas from an old but still valid howto by crythias:
viewtopic.php?t=6586
basically you have to edit /opt/otrs/Kernel/System/PostMaster/NewTicket.pm file
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: How filtering emails.
Thanks a lot. I'm looking for another thing. I want to add field in otrs agent panel. "time units/accounted time" like a filter or something like that, is it possible?
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: How filtering emails.
Sorry but I am not sure I understood...
If you need to create some new filters for incoming email you should configure it on
PostMaster Filter Management
and/or via SysConfig Ticket → Core::PostMaster
For more detailed and complex configuration you should get through some developings.
You may take a look here for example.
If you need to create some new filters for incoming email you should configure it on
PostMaster Filter Management
and/or via SysConfig Ticket → Core::PostMaster
For more detailed and complex configuration you should get through some developings.
You may take a look here for example.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.