How filtering emails.

Kris1992 · Post by **Kris1992** » 09 May 2016, 08:45

How filtering emails in otrs from people who are not customer or agent?

Giulio Soleni · Post by **Giulio Soleni** » 09 May 2016, 11:48

Hi
As for filtering customer's email you may get some ideas from an old but still valid howto by crythias:
viewtopic.php?t=6586
basically you have to edit /opt/otrs/Kernel/System/PostMaster/NewTicket.pm file

Kris1992 · Post by **Kris1992** » 09 May 2016, 13:11

Thanks a lot. I'm looking for another thing. I want to add field in otrs agent panel. "time units/accounted time" like a filter or something like that, is it possible?

Giulio Soleni · Post by **Giulio Soleni** » 09 May 2016, 15:02

Sorry but I am not sure I understood...

If you need to create some new filters for incoming email you should configure it on
PostMaster Filter Management
and/or via SysConfig Ticket → Core::PostMaster
For more detailed and complex configuration you should get through some developings.
You may take a look here for example.

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How filtering emails.

How filtering emails.

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