Customer portal page

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rajbps
Znuny newbie
Posts: 44
Joined: 02 Jan 2014, 22:02
Znuny Version: 3.3.3
Real Name: Raj
Company: Business Park Solutions Ltd

Customer portal page

Post by rajbps »

Hi Team,

i have Otrs 5.0.7 installed on centos 7.

I would like to get the customer portal page modified where I would like a footer and a header added.

Could anyone advise where the files are that I could modify please?

Rajbps
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Customer portal page

Post by Giulio Soleni »

Hello,
the file you need to customize is CustomerTicketMessage.tt
The strong suggestion (as for OTRS best practices) is to copy it under the /opt/otrs/Custom folder and edit the copied version, leaving the original one untouched.
Do not forget to run a rebuild after any change you made on the code, so that you are sure that the customizations are correctly loaded

So... to recap, login as root to your system and run:

Code: Select all

mkdir -p /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/
cp -p /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/

su - otrs
/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
exit
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
rajbps
Znuny newbie
Posts: 44
Joined: 02 Jan 2014, 22:02
Znuny Version: 3.3.3
Real Name: Raj
Company: Business Park Solutions Ltd

Re: Customer portal page

Post by rajbps »

Hi Giulio,

Would you be willing to give me a hand in customising that page for customer login please for some beer money?

Cheers,

Raj
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Customer portal page

Post by Giulio Soleni »

Hi rajbps,
thank you for your trust in me, however I shall decline your kind offer ;)
I would encourage you to post your attempts on this forum and if you'll find any problem or doubts I think that the community may help you for free to solve them.
Otherwise, please consider to buy some support services from xxx itself or to some of its many partners.

Thank you
Giulio
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
rajbps
Znuny newbie
Posts: 44
Joined: 02 Jan 2014, 22:02
Znuny Version: 3.3.3
Real Name: Raj
Company: Business Park Solutions Ltd

Re: Customer portal page

Post by rajbps »

Fair enough I do my best and try.

Would you be able to assist on this one if possible please?
viewtopic.php?f=62&t=32288

I am a newbie and just trying to find my way

Thanks in advance.

Cheers,

Rajbps
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