Customer portal page

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rajbps
OTRS newbie
Posts: 44
Joined: 02 Jan 2014, 22:02
OTRS Version?: 3.3.3
Real Name: Raj
Company: Business Park Solutions Ltd

Customer portal page

Post by rajbps » 05 May 2016, 08:54

Hi Team,

i have Otrs 5.0.7 installed on centos 7.

I would like to get the customer portal page modified where I would like a footer and a header added.

Could anyone advise where the files are that I could modify please?

Rajbps

Giulio Soleni
OTRS superhero
Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Customer portal page

Post by Giulio Soleni » 05 May 2016, 14:44

Hello,
the file you need to customize is CustomerTicketMessage.tt
The strong suggestion (as for OTRS best practices) is to copy it under the /opt/otrs/Custom folder and edit the copied version, leaving the original one untouched.
Do not forget to run a rebuild after any change you made on the code, so that you are sure that the customizations are correctly loaded

So... to recap, login as root to your system and run:

Code: Select all

mkdir -p /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/
cp -p /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/

su - otrs
/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
exit
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

rajbps
OTRS newbie
Posts: 44
Joined: 02 Jan 2014, 22:02
OTRS Version?: 3.3.3
Real Name: Raj
Company: Business Park Solutions Ltd

Re: Customer portal page

Post by rajbps » 05 May 2016, 15:05

Hi Giulio,

Would you be willing to give me a hand in customising that page for customer login please for some beer money?

Cheers,

Raj

Giulio Soleni
OTRS superhero
Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Customer portal page

Post by Giulio Soleni » 05 May 2016, 15:15

Hi rajbps,
thank you for your trust in me, however I shall decline your kind offer ;)
I would encourage you to post your attempts on this forum and if you'll find any problem or doubts I think that the community may help you for free to solve them.
Otherwise, please consider to buy some support services from OTRS AG itself or to some of its many partners.

Thank you
Giulio
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

rajbps
OTRS newbie
Posts: 44
Joined: 02 Jan 2014, 22:02
OTRS Version?: 3.3.3
Real Name: Raj
Company: Business Park Solutions Ltd

Re: Customer portal page

Post by rajbps » 05 May 2016, 15:26

Fair enough I do my best and try.

Would you be able to assist on this one if possible please?
viewtopic.php?f=62&t=32288

I am a newbie and just trying to find my way

Thanks in advance.

Cheers,

Rajbps

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