Bulk change customer

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OTRS wizard
Posts: 197
Joined: 15 Dec 2011, 02:26
OTRS Version?: OTRS 5

Bulk change customer

Post by spiderpig » 29 Apr 2016, 14:16


I'm trying to bulk change customer for over 500 tickets, any ideas how I can achieve that?

Giulio Soleni
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Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
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Re: Bulk change customer

Post by Giulio Soleni » 29 Apr 2016, 16:37

I would not use an actual "bulk" action (that as a side effect locks all the tickets involved), but I'd define a Generic Agent.
The question is if you may univocally select all these 500 tickets.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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