Is there any possible way to add multiple agents with any script?

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avinashillindra
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Is there any possible way to add multiple agents with any script?

Post by avinashillindra » 15 Apr 2016, 06:47

Dear OTRS Guru's,

Is there any possible way to add multiple agents with any script? If yes, please let me know the steps or any guide to do the same.

TIA

Regards,
Avinash Illindra

reneeb
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Re: Is there any possible way to add multiple agents with any script?

Post by reneeb » 15 Apr 2016, 07:27

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

avinashillindra
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Re: Is there any possible way to add multiple agents with any script?

Post by avinashillindra » 15 Apr 2016, 08:23

Thanks for your prompt response.

But, I was not able to install the provide package. as it is asking "ImportExport 5.0.1 or higher ".

Can you please guide me if it can be install even with lower version.

wurzel
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Re: Is there any possible way to add multiple agents with any script?

Post by wurzel » 15 Apr 2016, 08:28

Hi,

Code: Select all

/opt/otrs/bin/otrs.Console.pl  Admin::User::Add
Flo
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    reneeb
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    Re: Is there any possible way to add multiple agents with any script?

    Post by reneeb » 15 Apr 2016, 10:02

    @wurzel: You can't add *multiple* agents in one run...
    Perl / OTRS development: http://perl-services.de
    Free OTRS add ons from the community: http://opar.perl-services.de
    Commercial add ons: http://feature-addons.de

    reneeb
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    Re: Is there any possible way to add multiple agents with any script?

    Post by reneeb » 15 Apr 2016, 10:03

    avinashillindra wrote:Can you please guide me if it can be install even with lower version.
    You see the links at "Other version". Search for the version that works with your OTRS version.
    Perl / OTRS development: http://perl-services.de
    Free OTRS add ons from the community: http://opar.perl-services.de
    Commercial add ons: http://feature-addons.de

    avinashillindra
    OTRS expert
    Posts: 60
    Joined: 31 Mar 2016, 06:13
    OTRS Version?: OTRS 5 Free
    Real Name: Avinash Illindra

    Re: Is there any possible way to add multiple agents with any script?

    Post by avinashillindra » 15 Apr 2016, 10:45

    Ok sure. Thanks for your responses.


    Is there any backend table to delete unwanted agent. I'm using mysql with OTRS 5.0.8

    reneeb
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    Re: Is there any possible way to add multiple agents with any script?

    Post by reneeb » 15 Apr 2016, 11:05

    You shouldn't delete agents as the ticket histories may become corrupted...
    Perl / OTRS development: http://perl-services.de
    Free OTRS add ons from the community: http://opar.perl-services.de
    Commercial add ons: http://feature-addons.de

    avinashillindra
    OTRS expert
    Posts: 60
    Joined: 31 Mar 2016, 06:13
    OTRS Version?: OTRS 5 Free
    Real Name: Avinash Illindra

    Re: Is there any possible way to add multiple agents with any script?

    Post by avinashillindra » 15 Apr 2016, 11:49

    That is true. But, if suppose we created two times same user with minor changes. I was asking about in that scenario.

    wurzel
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    Re: Is there any possible way to add multiple agents with any script?

    Post by wurzel » 15 Apr 2016, 14:23

    Hi,
    reneeb wrote:@wurzel: You can't add *multiple* agents in one run...
    Yes ;)


    But the question was "with any script" :lol:

    So you can built your own script to start the .pl over and over again ;)

    Flo
      ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
      OTRS 7 SILVER

      -- Ich beantworte keine Forums-Fragen PN - No PN please

      I won't answer to unfriendly users any more. A greeting and regards are just polite.

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