CMDB dates that generate tickets/notifications/events

Moderator: crythias

Post Reply
wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

CMDB dates that generate tickets/notifications/events

Post by wheelshot »

Hi all,

I saw some posts in here about it with no answers and I need the same thing so I'm trying my luck.

Is it possible actually to generate a ticket, a notification or anything based on a date field from a CMDB classe ? The best exemple is a software licence expiration date that would generate a notification 1 month beforehand. For my case, its for the https certificates but licences would be good as well.

Anyone found a solution for that or have a clue on how that would be possible?

Thanks for your help and have a great day folks! :)

reneeb
OTRS guru
Posts: 4797
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: CMDB dates that generate tickets/notifications/events

Post by reneeb »

I have a commercial addon for that... it can generate all three things tickets, notifications and events. If you are interested, I can set up a demo instance for that.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: CMDB dates that generate tickets/notifications/events

Post by wheelshot »

reneeb wrote:I have a commercial addon for that... it can generate all three things tickets, notifications and events. If you are interested, I can set up a demo instance for that.
Hi,

How much is that addon and is there any website or online demo I could have access? We're a university here and budget has been cut a lot lately so we're on a thin line hehe!

Thanks !

Post Reply