Hello everyone!
Is it possible to add dynamic fields for specific Queues in OTRS 5.XXX ?
I found the post about the dynamic field implementation for specific queues for OTRS 3-4. But OTRS 5 doesn't use DTL-files anymore.
Greetings
M.
Dynamic Fields for specific Queue OTRS 5
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Re: Dynamic Fields for specific Queue OTRS 5
i have the same questio about this situation
have a lot of problems when i create a acls ... i need a dynamic field (freetext) open with one queue when they close a ticket
some bode can help with this
have a lot of problems when i create a acls ... i need a dynamic field (freetext) open with one queue when they close a ticket
some bode can help with this
Re: Dynamic Fields for specific Queue OTRS 5
Hi,
there is service in OTRS Business Solution to show hide dynamic fields via ACL.
Florian
there is service in OTRS Business Solution to show hide dynamic fields via ACL.
Florian
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Re: Dynamic Fields for specific Queue OTRS 5
OTRS4 already uses .tt files instead of .dtl files. So if you have a solution for OTRS4 you can use it for OTRS5 as well...
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