Hello,
When I try to move new tickets to another queue, it fail and I get this error
An error occurred.
Message d'Erreur: ?
.
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Détails de l'erreur
Backend ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Fri Mar 25 22:15:11 2016 Message: ? RemoteAddress: 10.20.0.250 RequestURI: /otrs/index.pl Traceback (1112): Module: Kernel::Output::HTML::Layout::Error Line: 1087 Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 1070 Module: Kernel::Modules::AgentTicketMove::Run Line: 1039 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042 Module: /opt/otrs/bin/cgi-bin/index.pl Line: 48 System information: OTRS 5.0.7
User access right seems to be good.
Could you help me?
Thank you
Move ticket
Moderator: crythias
Re: Move ticket
Any ideas?
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reneeb
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Re: Move ticket
Any other messages in the logs?
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Giulio Soleni
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Re: Move ticket
Could it be the same issue as that... viewtopic.php?f=62&t=31844&p=129634 ?
As reported by fisettec:
As reported by fisettec:
An agent with only this permission [move_into] in a queue (and not full rw access) could not move a ticket in that queue
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.