Link Queues and Services

[machadoa]

Hello

I want to know if it's possible to link a queue with a service when a agent create a ticket ?

I want when a agent create a ticket , the agent chosen the queue and next he can select only services linked with this queue.

Thanks !

[wurzel]

Hi,

Services are linked to customer users. To "link" it to queues, you have to built ACLs.

Flo

[reneeb]

I have a commercial addon that allows you to define Queue <-> Service relations similar to the Customer User <-> Service relations. In the dropdown you can see what services belong to the queue and what services belong to the customer user. If you want, I can create a demo instance for you, just drop me a line at info@perl-services.de

[machadoa]

Hi,

Services are linked to customer users. To "link" it to queues, you have to built ACLs.

Flo

OK thanks I just tested ACL creation by linking my queues with services and it works!

I have a commercial addon that allows you to define Queue <-> Service relations similar to the Customer User <-> Service relations. In the dropdown you can see what services belong to the queue and what services belong to the customer user. If you want, I can create a demo instance for you, just drop me a line at info@perl-services.de

I currently use the free version of OTRS and I have no budget to integrate commercial add-ons but thank you

[wheelshot]

Linking service to queue is one of the feature included in KIX4OTRS (https://www.cape-it.de/en/kix4otrs-download-eng.html). That module is big and has a some bugs, but its free and the support from these guys is good so far for us.

[parvezkhp]

Hi

Can you please show us how to link services with queue.

Thanks

[root]

Hi

Can you please show us how to link services with queue.

Thanks

Hi

Can you please don't hijack old topics and stick to the one you've already opened?

Thanks