Hello
I want to know if it's possible to link a queue with a service when a agent create a ticket ?
I want when a agent create a ticket , the agent chosen the queue and next he can select only services linked with this queue.
Thanks !
Link Queues and Services
Moderator: crythias
Re: Link Queues and Services
Hi,
Services are linked to customer users. To "link" it to queues, you have to built ACLs.
Flo
Services are linked to customer users. To "link" it to queues, you have to built ACLs.
Flo
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Re: Link Queues and Services
I have a commercial addon that allows you to define Queue <-> Service relations similar to the Customer User <-> Service relations. In the dropdown you can see what services belong to the queue and what services belong to the customer user. If you want, I can create a demo instance for you, just drop me a line at info@perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Link Queues and Services
OK thanks I just tested ACL creation by linking my queues with services and it works!wurzel wrote:Hi,
Services are linked to customer users. To "link" it to queues, you have to built ACLs.
Flo
I currently use the free version of OTRS and I have no budget to integrate commercial add-ons but thank youreneeb wrote:I have a commercial addon that allows you to define Queue <-> Service relations similar to the Customer User <-> Service relations. In the dropdown you can see what services belong to the queue and what services belong to the customer user. If you want, I can create a demo instance for you, just drop me a line at info@perl-services.de
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Re: Link Queues and Services
Linking service to queue is one of the feature included in KIX4OTRS (https://www.cape-it.de/en/kix4otrs-download-eng.html). That module is big and has a some bugs, but its free and the support from these guys is good so far for us.
Re: Link Queues and Services
Hi
Can you please show us how to link services with queue.
Thanks
Can you please show us how to link services with queue.
Thanks
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Re: Link Queues and Services
Hi
Can you please don't hijack old topics and stick to the one you've already opened?
Thanks
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Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?