Ticket ID instead ticket number in frontend

Moderator: crythias

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pazt
OTRS newbie
Posts: 18
Joined: 06 Mar 2016, 21:06
OTRS Version?: 5.0.22
Real Name: Thiago Paz
Company: Landis+Gyr

Ticket ID instead ticket number in frontend

Post by pazt »

Hi,

Is there way to show TicketID instead ticket number in OTRS frontend. Is it possible?

Thanks
PazT

OTRS 5.0.22 | ITSM 5.0.22 | Ubuntu 16.04 LTS | MySQL 5.7

janArbeit
OTRS newbie
Posts: 5
Joined: 25 Feb 2016, 09:22
OTRS Version?: OTRS 4.0
Real Name: Jan
Company: zetcom

Re: Ticket ID instead ticket number in frontend

Post by janArbeit »

I would also like the idea to have formal long numbers for communication with customers, but internally we often use the ticket ID from the URL at the telephone if we talk about a ticket, because our real ticket number is much to long to talk about.

Ideally one could also activate a Ticket ID search field in the top level toolbar for agents.

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