Hey Guy,
I need to show a Customer properties (Like Street, Zip, Country) in axis X (Stats Module), is that possible? OTRS version is 5
Regards
Marcos
[Solved]Show Customer properties in OTRS Stats
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[Solved]Show Customer properties in OTRS Stats
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Last edited by marcosaurelio on 04 Mar 2016, 22:02, edited 1 time in total.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Re: Show Customer properties in OTRS Stats
No, as these are no Ticket values
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Show Customer properties in OTRS Stats
It is possible for the new ticket..
Use the DynamicField From Customer User features..
This should capture customer user data into ticket dynamic field..
good luck
Use the DynamicField From Customer User features..
This should capture customer user data into ticket dynamic field..
good luck
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- Znuny expert
- Posts: 185
- Joined: 08 May 2014, 16:05
- Znuny Version: 6.0.10
- Real Name: Marcos Aurelio Silverio
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Re: Show Customer properties in OTRS Stats
Hi skullz, thanks for the answer, but could you be more specific? For now I could extract those infos using SQL querys, but using the report is the easiest way for managers.skullz wrote:It is possible for the new ticket..
Use the DynamicField From Customer User features..
This should capture customer user data into ticket dynamic field..
good luck
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
-
- Znuny superhero
- Posts: 621
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
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Re: Show Customer properties in OTRS Stats
https://otrs.github.io/doc/manual/admin ... stomerusermarcosaurelio wrote:
Hi skullz, thanks for the answer, but could you be more specific? For now I could extract those infos using SQL querys, but using the report is the easiest way for managers.
*as i stated earlier, only for new ticket..unless you want to re-updating the bunch an old ticket with customer user again..
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- Znuny expert
- Posts: 185
- Joined: 08 May 2014, 16:05
- Znuny Version: 6.0.10
- Real Name: Marcos Aurelio Silverio
- Company: Infracerta
- Location: Brazil
- Contact:
Re: Show Customer properties in OTRS Stats
Cool, Ill take a look, thank you very much.skullz wrote:https://otrs.github.io/doc/manual/admin ... stomerusermarcosaurelio wrote:
Hi skullz, thanks for the answer, but could you be more specific? For now I could extract those infos using SQL querys, but using the report is the easiest way for managers.
*as i stated earlier, only for new ticket..unless you want to re-updating the bunch an old ticket with customer user again..
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br