"Upgrade to OTRS Business Solution Now" notification OTRS 5
Moderator: crythias
"Upgrade to OTRS Business Solution Now" notification OTRS 5
Hello guys,
Is there a way to hide the "Upgrade to OTRS Business Solution Now" notification on the agent and and customer interfaces without getting an "Need Module" error in the system log constantly. What I did was to delete the keys and content from Frontend::Agent::ModuleNotify and Frontend::Customer::ModuleNotify and SysConf but every 10 second or so I receive the "Need Module" error.
Thank you.
Is there a way to hide the "Upgrade to OTRS Business Solution Now" notification on the agent and and customer interfaces without getting an "Need Module" error in the system log constantly. What I did was to delete the keys and content from Frontend::Agent::ModuleNotify and Frontend::Customer::ModuleNotify and SysConf but every 10 second or so I receive the "Need Module" error.
Thank you.
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
How did you deleted it?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
Is this also visible in the customer interface? I have not seen that. I have got rid of the entitlement checks, though.
OTRS 6.0.x on CentOS 7 with a PostgreSQL database.
Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
How did you do it?
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
You should be able to restrict the banner notifications to certain Groups. I have done something similar with other notifications, but making only Admins have access to see them. To hide them completely you could create a new Role, Group, and make that the only Group that has permission to see them and maybe only add yourself in there or no one.
Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
Thank you, thats I want want to do because I just want to limit it.
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
I tried this but unfortunately it doesnt work. I created a new group and assigned to the module in SysConfig Frontend::Agent::ModuleNotify.JeremyB3ntham wrote:You should be able to restrict the banner notifications to certain Groups. I have done something similar with other notifications, but making only Admins have access to see them. To hide them completely you could create a new Role, Group, and make that the only Group that has permission to see them and maybe only add yourself in there or no one.
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
Thank you reneeb for this great contribution.reneeb wrote:If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
And to stop the entitlement checks add this to Config.pm:
Code: Select all
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"RegistrationUpdateSend"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"SupportDataCollectAsynchronous"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};
OTRS 6.0.x on CentOS 7 with a PostgreSQL database.
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
As the saying goes; you're doing God's work here.reneeb wrote: ↑25 Feb 2016, 13:19 If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
Updated to 6.0.22 and thank the maker this plugin (though it says 6.0.4) still seems to work. OTRS now whines about using non-official plugins, so if you enable the use of unsupported plugins, now there is a giant blood red banner on every page about how unsafe it is... One warning, when you enable it, that's all you need, OTRS people. Fortunately you can re-disable that setting after you install the package and now you have a usable OTRS again without a gazillion ads for "business solution". Time to start looking for alternatives for real I guess, clearly this situation doesn't seem to get better and the community version is kept well behind the commercial one.
Again, tons of thanks for making this.
Again, tons of thanks for making this.
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
Hey,
That's the reason I (and other people before me) made an ad blocker, which completely removes all advertisements and daily background connections to the OTRS group (can be downloaded on portal.efflux.de for free).
I also think that these kind of messages are absolute nonsense. It's a modular open source software; what else are you suppose to do with it?
That's like Wordpress putting a warning before the installation of a plugin which is not made by them (would be hard to believe).
Just my two cents
Emin
That's the reason I (and other people before me) made an ad blocker, which completely removes all advertisements and daily background connections to the OTRS group (can be downloaded on portal.efflux.de for free).
I also think that these kind of messages are absolute nonsense. It's a modular open source software; what else are you suppose to do with it?
That's like Wordpress putting a warning before the installation of a plugin which is not made by them (would be hard to believe).
Just my two cents
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
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Re: "Upgrade to OTRS Business Solution Now" notification OTRS 5
Hi,
The same feature is also available with https://www.znuny.com/add-ons/znuny4otrs-repository
- Roy
The same feature is also available with https://www.znuny.com/add-ons/znuny4otrs-repository
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?