"Upgrade to OTRS Business Solution Now" notification OTRS 5

[pituca]

Hello guys,

Is there a way to hide the "Upgrade to OTRS Business Solution Now" notification on the agent and and customer interfaces without getting an "Need Module" error in the system log constantly. What I did was to delete the keys and content from Frontend::Agent::ModuleNotify and Frontend::Customer::ModuleNotify and SysConf but every 10 second or so I receive the "Need Module" error.

Thank you.

[reneeb]

How did you deleted it?

[jjurkus]

Is this also visible in the customer interface? I have not seen that. I have got rid of the entitlement checks, though.

[pituca]

How did you do it?

[JeremyB3ntham]

You should be able to restrict the banner notifications to certain Groups. I have done something similar with other notifications, but making only Admins have access to see them. To hide them completely you could create a new Role, Group, and make that the only Group that has permission to see them and maybe only add yourself in there or no one.

[pituca]

Thank you, thats I want want to do because I just want to limit it.

[pituca]

You should be able to restrict the banner notifications to certain Groups. I have done something similar with other notifications, but making only Admins have access to see them. To hide them completely you could create a new Role, Group, and make that the only Group that has permission to see them and maybe only add yourself in there or no one.

I tried this but unfortunately it doesnt work. I created a new group and assigned to the module in SysConfig Frontend::Agent::ModuleNotify.

[reneeb]

If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1

[pituca]

If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1

Thank you reneeb for this great contribution.

[jjurkus]

And to stop the entitlement checks add this to Config.pm:

Code: Select all

delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"RegistrationUpdateSend"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"SupportDataCollectAsynchronous"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};

[KimmoJ]

If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1

As the saying goes; you're doing God's work here.

[KimmoJ]

Updated to 6.0.22 and thank the maker this plugin (though it says 6.0.4) still seems to work. OTRS now whines about using non-official plugins, so if you enable the use of unsupported plugins, now there is a giant blood red banner on every page about how unsafe it is... One warning, when you enable it, that's all you need, OTRS people. Fortunately you can re-disable that setting after you install the package and now you have a usable OTRS again without a gazillion ads for "business solution". Time to start looking for alternatives for real I guess, clearly this situation doesn't seem to get better and the community version is kept well behind the commercial one.

Again, tons of thanks for making this.

[zzz]

Hey,

That's the reason I (and other people before me) made an ad blocker, which completely removes all advertisements and daily background connections to the OTRS group (can be downloaded on portal.efflux.de for free).

I also think that these kind of messages are absolute nonsense. It's a modular open source software; what else are you suppose to do with it?

That's like Wordpress putting a warning before the installation of a plugin which is not made by them (would be hard to believe).

Just my two cents
Emin

[root]

Hi,

The same feature is also available with https://www.znuny.com/add-ons/znuny4otrs-repository

- Roy