[SOLVED] Services are not displayed for some users after upgrade 5.0.6

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amdkryn
OTRS expert
Posts: 187
Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

[SOLVED] Services are not displayed for some users after upgrade 5.0.6

Post by amdkryn »

Hi,

I do not use filter, so all services are available to all users, but after I updated from version 4 to 5.0.6 (and 5.0.7) the services are not available for some users. The strange thing is that for those few users is displayed only 3 services (instead of dozens) independent of the queue.

The only way I found to solve the problem for these users was "Manage Customer-Relations Services", selected the user and marked all the services for him. The problem is that I am just knowing when a user complains.

I've used the "Edit default service" in which I mark all services and "Submit".

That is, some users do not see all services and most do. There appears no error in Syslog. I checked the profile of users with problems and there is no associated direct service in their profile.

I am using only official packages and the latest version (ITSM 5.0.7).

Does anyone have any suggestions as to why this occurred differentiation in services?
Last edited by amdkryn on 22 Feb 2016, 19:14, edited 1 time in total.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
OTRS expert
Posts: 187
Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: Services are not displayed for some users after upgrade 5.0.6

Post by amdkryn »

I deleted all entries in `service_customer_user` and applied again the" Edit default service "In Which I mark all services and" Submit ". All entries were as <default>. After this only worsened for those users who were in trouble.

I am using a test server.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
OTRS expert
Posts: 187
Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: Services are not displayed for some users after upgrade 5.0.6

Post by amdkryn »

After you delete all entries from the table `service_customer_user` and run the Rebuild, Delete Cache and restart the apache2, now it is ok.
Does this procedure generates some later problem or are just preferences?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

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