I have completed an update to the latest version (otrs-5.0.6-01.noarch.rpm) and upgraded all installed packages to the latest release. Now when we attempt to do a bulk update of tickets we receive a Internal Server error.
I've removed the packages Time Accounting, Survey and SystemMonitoring, based on a post by a user with the same problem. The solution that worked with him did not work with me.
Here is some more information:
Error:
Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentTicketBulk.pm line 32. ,
Here is some more information:
Code: Select all
server:~ # /opt/otrs/bin/otrs.Console.pl Admin::Package::List --allow-root
Listing all installed packages...
+----------------------------------------------------------------------------+
| Name: FAQ
| Version: 5.0.2
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The FAQ/knowledge base.
+----------------------------------------------------------------------------+
| Name: GeneralCatalog
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The General Catalog package.
+----------------------------------------------------------------------------+
| Name: ImportExport
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The ImportExport package.
+----------------------------------------------------------------------------+
| Name: iPhoneHandle
| Version: 4.0.1
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The iPhoneHandle Package.
+----------------------------------------------------------------------------+
| Name: ITSM
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM bundle package.
+----------------------------------------------------------------------------+
| Name: ITSMChangeManagement
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Change Management package.
+----------------------------------------------------------------------------+
| Name: ITSMConfigurationManagement
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Configuration Management package.
+----------------------------------------------------------------------------+
| Name: ITSMCore
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Core package.
+----------------------------------------------------------------------------+
| Name: ITSMIncidentProblemManagement
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Incident and Problem Management package.
+----------------------------------------------------------------------------+
| Name: ITSMServiceLevelManagement
| Version: 5.0.6
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Service Level Management package.
+----------------------------------------------------------------------------+
| Name: MultiSMTP
| Version: 5.0.1
| Vendor: Perl-Services.de
| URL: http://www.perl-services.de
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: A module that allows OTRS to use several SMTP servers.
+----------------------------------------------------------------------------+
| Name: OTRSMasterSlave
| Version: 5.0.2
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: Includes "Ticket Master/Slave" feature.
+----------------------------------------------------------------------------+
| Name: Survey
| Version: 5.0.1
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: A customer survey tool.
+----------------------------------------------------------------------------+
| Name: SurveyExport
| Version: 0.3.1
| Vendor: Hunting Bears B.V.
| URL: https://github.com/mbeijen/OTRS-SurveyExport
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: Survey CSV Export.
+----------------------------------------------------------------------------+
| Name: SystemMonitoring
| Version: 5.0.1
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: Basic mail interface to System Monitoring Suites. Also provides deeper integration to Nagios (Acknowledge on lock and che ck script).
+----------------------------------------------------------------------------+
| Name: TimeAccounting
| Version: 5.0.1
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: A Time Registration Module.
+----------------------------------------------------------------------------+
Done.
Code: Select all
server:~ # /opt/otrs/bin/otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.82)
o Archive::Zip.....................ok (v1.30)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.58)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.617)
o DBD::mysql.......................ok (v4.021)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'zypper install perl-DBD-Pg' (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v1.55)
o JSON::XS.........................ok (v2.32)
o List::Util::XS...................ok (v1.23)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................ok (v3.32)
o IO::Socket::SSL................ok (v1.55)
o ModPerl::Util....................ok (v2.000006)
o Net::DNS.........................ok (v0.68)
o Net::LDAP........................ok (v0.44)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v0.87)
o Time::HiRes......................ok (v1.9725)
o Time::Piece......................ok (v1.20_01)
o XML::LibXML......................ok (v1.95)
o XML::LibXSLT.....................ok (v1.76)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.38)
Preparing... ########################################### [100%]
Check OTRS user ... otrs exists.
usermod: Account `otrs' is currently in use.
error: %pre(otrs-5.0.6-01.noarch) scriptlet failed, exit status 15
error: otrs-5.0.6-01.noarch: install failed
Does anyone have a tip on how I can solve this problem? We use this feature much.