Delivery Status Notification (Failure)

[Zawisza]

Hi,
I have a problem with emails sent from OTRS V5.4. Messages are sent via gmail account.
I can not find the cause of which sends this messages to the account root@localhost. I can not find the cause of which sends messages to the account root @ localhost. I tried to exchange mail address for root. For the test account was also been disabled and which it has not produced the desired effect.


Below is an example answer form gmail:

Delivery to the following recipient failed permanently:

root@localhost

Technical details of permanent failure:
DNS Error: 6629828 DNS type 'mx' lookup of localhost responded with code NXDOMAIN
Domain name not found: localhost

Return-Path: <otrs@mydomain.com>
Received: from mydomain.com ([xx.xx.xx.xx])
by smtp.gmail.com with ESMTPSA id abcd
for <root@localhost>


To: root@localhost
X-Mailer: OTRS Mail Service (5.0.4)
Subject: OTRS Scheduler Daemon Cron: SpoolMailsReprocess

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-12 Perl: 5.20.2 OS:
linux Time: Thu Feb 11 00:10:08 2016

Message: Could not re-process email
/opt/otrs/var/spool/problem-email-a7d77e91714c731f200324ed8d6c1886.

Traceback (10916):
Module: Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess::Run
Line: 73
Module: (eval) Line: 435
Module: Kernel::System::Console::BaseCommand::Execute Line: 429
Module: (eval) Line: 175
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 159
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs//bin/otrs.Daemon.pl Line: 138

Error: There were problems importing the spool mails.
Error: There were problems importing the spool mails.

[reneeb]

You have to change the value of the sysconfig option Daemon::SchedulerTaskWorker::NotificationRecipientEmail

[Zawisza]

Thanks.
And I struggled with the messages for several months.

[ruzzetto]

Hi,
i'm facing the same issue and i've already changed the email address in Daemon::SchedulerTaskWorker but i got new tickets with "root@localhost"

[reneeb]

Did you restart the daemon?