Ticket Notification Management [Solved]

[spiderpig]

I have created a Ticket notificationm that sends customer of the ticket email when the ticket is closed.
Sometimes the tickets doesn't have a customer so we choose the name of the company for that tickets, but I don't want those notification to be send to that email.

is there a way to filter out this email so it will not send out notification for that address?

[rick20]

There can be two solutions:

1. In Frontend::Agent::Ticket::ViewPhoneNew you can add a dynamic field "Checkbox" with the name "Dont send email to customer". Then go to ticket notification module and look for filter tab. Now notification will work only for unchecked tickets. Yes, you will need to manually check the box if you do not want to send email to this recipient.
2. Sysconfig ->core->CheckMXRecord-> no. Now you can write dummy email, for example only Company name without "@", and this recipient your message will never find.

[spiderpig]

Hi rick20,

thank you for your reply, I did go with method 1 and it works. But I added it to ViewPhoneClose.