Show CustomerCompany column on search result

[telephonico]

I m using OTRS 4 and I need show CustomerCompany column on Search Result View.

I solved to show Show CustomerCompany column on Agent Ticket Small Overview,
but I m not able to find a solution for Search Result View...

Anyone can help me?

Thanks in adavance.

[wheelshot]

Check in Ticket -> Frontend::Agent::Ticket::ViewSearch for the param Ticket::Frontend::AgentTicketSearch###DefaultColumns.

You should be able to show what you need.

[telephonico]

Check in Ticket -> Frontend::Agent::Ticket::ViewSearch for the param Ticket::Frontend::AgentTicketSearch###DefaultColumns.

You should be able to show what you need.

This is true, I already added the item CustomerCompany,
but the column is empty... what I missing?

[reneeb]

Try CustomerCompanyName

[telephonico]

Try CustomerCompanyName

I also tried CustomerCompanyName, same... blank column... but i will retray.

[telephonico]

Not work.

In other case like "show Show CustomerCompany column on Agent Ticket Small Overview"
I also modified OTRS code (.pm and .tt files) as explained here:
http://stackoverflow.com/questions/2523 ... -dashboard

[wheelshot]

Maybe try adding "DynamicField_" before your field name just making a wild guess.

[reneeb]

CustomerCompany is not a dynamic field...

Do the logs show any messages?

[telephonico]

Maybe try adding "DynamicField_" before your field name just making a wild guess.

DynamicField is for other.

[telephonico]

Do the logs show any messages?

Help me for that logs to show.

[reneeb]

Check the webserver log (/var/log/apache2/error_log or /var/log/httpd/error_log) and the OTRS log (if you use syslog for logging, it's /var/log/messages or /var/log/syslog).

[telephonico]

Check the webserver log (/var/log/apache2/error_log or /var/log/httpd/error_log) and the OTRS log (if you use syslog for logging, it's /var/log/messages or /var/log/syslog).

No errors...