[SOLVED] Preserve formatting when fetching email (after migration server)

Moderator: crythias

Post Reply
amdkryn
OTRS expert
Posts: 187
Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

[SOLVED] Preserve formatting when fetching email (after migration server)

Post by amdkryn »

Migrated OTRS 3.3 to 3.3.15, but not the migrated Config.pm and ZZZAuto.pm why the old system had KIX4OTRS (I removed before but still are hundreds of his record). The old environment I restored the /opt/otrs/var/article/"YEARS" (thousands of folders according to date) and the database.

In the new environment the old tickets appear plain and without the images.

New emails everything works (images, hyperlinks etc.). Only the old Ticket does not show this data.

Does anyone know what might be missing?

I use the storage via FS (Ticket :: StorageModule)
Ticket -> Core :: PostMaster> PostmasterAutoHTML2Text is set to NO
Syslog has no errors related to articles.

I am using only the official modules.
Last edited by amdkryn on 09 Feb 2016, 14:13, edited 1 time in total.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
OTRS expert
Posts: 187
Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: Preserve formatting when fetching email (after migration server)

Post by amdkryn »

I did the migration again, however, including only those folders / var / article and / var / log and all is ok now.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

Post Reply