(SOLVED)Include agent job title in OTRS signature

[wheelshot]

Hey all,

We're using OTRS with LDAP and I'd like to be able to create a signature that includes the agent job's title from LDAP using an OTRS tag.

I'm able to get it for the customer but not for the agent.

Something like :
<OTRS_CURRENT_UserFirstName> <OTRS_CURRENT_UserLastName>
<OTRS_CURRENT_UserTitle> - ...

Is it possible or I'll need to program something?

If I check in the users pannel, I can see the job's title there so any chance OTRS can grab it?

Thanks for your help!

[1soproni]

Hi,

Do you need <OTRS_Agent_UserTitle> ?
Or check this: viewtopic.php?f=60&t=19936&p=126166

[wheelshot]

Cool thanks! We'll apply the same mapping from LDAP on agents as we're doing it on customer.

[jjurkus]

Cool thanks! We'll apply the same mapping from LDAP on agents as we're doing it on customer.

Don't forget you need to edit quite a few things to make the LDAP mapping work: viewtopic.php?p=78419#p78419
I've created an .xml file and will just edit the Agent details by hand (only two agents).

It's a shame the database table for agents does not depend on the table for users.

[wheelshot]

Cool thanks for the info ! I'll be sure to check it out when i'll update it.