Service field in Agent response

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marcosaurelio
OTRS wizard
Posts: 184
Joined: 08 May 2014, 16:05
OTRS Version?: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
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Service field in Agent response

Post by marcosaurelio » 01 Feb 2016, 18:27

Hello,

Is that possible to add Service field in Agent response templates? The idea here is to make the Services a mandatory item before any interaction with customers.

Regards.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br

jjurkus
OTRS expert
Posts: 54
Joined: 29 Jan 2016, 15:36
OTRS Version?: 6.0.17

Re: Service field in Agent response

Post by jjurkus » 02 Feb 2016, 18:00

You have probably already tried <OTRS_TICKET_Service>?
OTRS 6.0.x on CentOS 7 with a PostgreSQL database.

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