OTRS 5 OTRS daemon not running

[jbaptiste]

Hi,

I have a vanilla OTRS 5.0.5 install, after logging in as root@localhost the web portal tells me that the OTRS daemon isn't running, but it is, I can see it among the running processes:

Code: Select all

otrs        60  0.0  0.2  75300 16840 ?        S    05:33   0:00 /usr/bin/perl -X /opt/otrs/bin/otrs.Daemon.pl start
root        79  0.0  0.2 229516 13764 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
root        80  0.0  0.0  20036  1876 ?        S    05:33   0:00 /usr/sbin/crond -n
root        81  0.0  0.0 247164  1616 ?        Sl   05:33   0:00 /sbin/rsyslogd -n
apache      85  0.9  0.7 330716 43480 ?        S    05:33   0:12 /usr/sbin/httpd -DFOREGROUND
apache      86  0.0  0.6 328692 41692 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
apache      87  0.0  0.6 327804 40780 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
apache      88  0.9  1.4 385608 85428 ?        S    05:33   0:11 /usr/sbin/httpd -DFOREGROUND
apache      89  0.0  0.2 229788 13228 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
apache      90  0.0  0.2 229788 13156 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
apache      91  0.0  0.2 229652 12896 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
apache      92  0.0  0.2 229788 13252 ?        S    05:33   0:00 /usr/sbin/httpd -DFOREGROUND
root       109  0.0  0.0 108356  2932 ?        Ss   05:52   0:00 bash

And it has a running status:

Code: Select all

# su -c "$OTRS_ROOT/bin/otrs.Daemon.pl status" otrs
otrs.Daemon.pl - the otrs daemon
Copyright (C) 2001-2015 xxx, http://otrs.com/

Daemon running

Any ideas on why the web interface is not being able to see the daemon running status ?

[jbaptiste]

I reinstalled with 5.0.6 and the issue persists as described, the OTRS daemon seems to be running but the web interfaces says it isn't.

[jojo]

the webserver might not have access to files owned by otrs?

[jbaptiste]

Well I haven't had any time to look at this again until today, now I noticed that stopping/starting the OTRS daemon fixes the issue:

# su -c "${OTRS_ROOT}bin/otrs.Daemon.pl stop" -s /bin/bash otrs
# su -c "${OTRS_ROOT}bin/otrs.Daemon.pl start" -s /bin/bash otrs

[stefanov12]

Thanks! it works for me as well

[Daniel09]

Well I haven't had any time to look at this again until today, now I noticed that stopping/starting the OTRS daemon fixes the issue:

# su -c "${OTRS_ROOT}bin/otrs.Daemon.pl stop" -s /bin/bash otrs
# su -c "${OTRS_ROOT}bin/otrs.Daemon.pl start" -s /bin/bash otrs

Hi,

i have the same problem and i must tell you, that i am a newcomer with ubuntu. I would try that but i don`t no what means ${OTRS_ROOT}?

Can you tell me the answer please. I am very hopeful this will fix my problem also.

Thanks and kind regards,

[reneeb]

${OTRS_ROOT} is the base directory of your OTRS installation. For most installations that would be /opt/otrs