Dashboard report Backlog/New Tickets

[SuperDOS]

Hi,

I'm trying to find out if you can create a report of how many open/new Tickets created during the current day and how many open/new tickets that are older than 24 hours.

If you could present it on the dashboard that would be great, much like the ticket queue overview.

Any ideas?

Would look something like this:
---------------------------------
TODAY'S TICKETS: 5
BACKLOG: 12
----------------------------------

[reneeb]

What you need:

*) A Kernel/Output/HTML/Dashboard/Backlog.pm
*) A sysconfig option for the new Dashboard widget
*) A template for the Dashboard widget

The template is quite simple when you only need the numbers (and no links to the tickets)...

Maybe this code can help you: https://github.com/reneeb/otrs-Dashboar ... gedTickets

[SuperDOS]

Thanks, think I'm on the right track.
I made a copy of Ticket Queue OverView and changed it to Ticket backlog.
So now I have a dashlet but it's the same info as the Ticket Queue Overview.
Need to figure out what to change in the TicketBacklog.pm

[SuperDOS]

Hmm seems to be stuck, not that good at perl.
Anyome have any tips?