Hello,
I have Generic Agent adding notes to tickets on different situations, and they show up as agent-internal, thus counting for the "unread" articles, which is annoying. I want to enable Ticket::NewArticleIgnoreSystemSender, but I need that Generic Agent notes be of type system. Is this possible somehow?
Thanks.
Generic Agent notes article type
Moderator: crythias
-
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
- Location: Portugal
- Contact:
Generic Agent notes article type
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
-
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
- Location: Portugal
- Contact:
Re: Generic Agent notes article type
I modified GenericAgent.pm so that, for note subjects matching a certain pattern, the SenderType is system instead of the hard-coded "Agent", which is even better, as I only need for certain particular cases.
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7