After install, the command:
service otrs start
did not work.
I started the otrs daemon, hoping this was a new way of starting the server. I get a 500 error from the login attempt.
I've been trying various troubleshooting and found that /opt/otrs/bin now contains only the following:
Code: Select all
[root@otrs bin]# ls
cgi-bin otrs.CheckModules.pl otrs.ImportExport.pl.save otrs.ITSMConfigItemDelete.pl.save otrs.PostMaster.pl
Cron.sh otrs.CheckSum.pl otrs.ITSMChangeDelete.pl otrs.ITSMConfigItemIncidentStateRecalculate.pl otrs.SetPermissions.pl
fcgi-bin otrs.Console.pl otrs.ITSMChangeDelete.pl.save otrs.ITSMConfigItemListDuplicates.pl
otrs.AddService.pl.custom_backup otrs.Daemon.pl otrs.ITSMChangesCheck.pl otrs.NagiosCheck.pl
otrs.AddService.pl.save otrs.FAQImport.pl otrs.ITSMChangesCheck.pl.save otrs.NagiosCheck.pl.custom_backup
otrs.ArticleStorageSwitch.pl.orig otrs.ImportExport.pl otrs.ITSMConfigItemDelete.pl otrs.NagiosCheckTicketCount.pl
Did the architecture change massively in v5 or has something gone very wrong?
Before anyone asks, the upgrade path I took was: 3.2.9 -> 3.2.18 -> 3.3.1 -> 3.3.15 -> 4.0.1 -> 4.0.14 -> 5.0.1