Hello,
In some cases, I need that a follow-up does not change the ticket state to open (for example, depending on the subject content)
What would the best/possible approach to achieve this?
Thanks.
No state change on certain follow-ups?
Moderator: crythias
-
voiprodrigo
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
- Location: Portugal
- Contact:
No state change on certain follow-ups?
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
-
voiprodrigo
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
- Location: Portugal
- Contact:
Re: No state change on certain follow-ups?
Nothing?
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7