update notifications on 5.0.1

[Tagadapwet]

Hello,

I juste went from a 4.0.9 OTRS to a 5.0.1.

Everything seems to work except the agent notifications. The upgrade manual says Step 14 Review your ticket notifications.
http://otrs.github.io/doc/manual/admin/ ... ading.html#

I reviewed them, i have a bunch of them inactive, & the same active.
They all look exactly the same. I have twice every notification, defined the same, but one active & one inactive, i'm guessing everything was by default here.

Creating new tickets works fine, answering them too, but the agents do not receive notification emails when the tickets are updated like:
"An answer was sent to the customer by Paul." Dunno if this is a default notification, i did not installed the previous versions.

I Tried looking into the Notification Managements & their trigger events, but i did not succeded.

I also get an error in my syslog:

Code: Select all

OTRS-CGI-10[19008]: [Error][Kernel::System::Stats::GetObjectBehaviours][Line:1131]: Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2)

Help on these woud be really appreciated.

Regards.

Paul.

[mcastilla]

Hello,

Im having the same problem over here... ¿Any suggestions?

[adrijang]

Hi,

Same problem,

Code: Select all

Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2)

I uninstalled the FAQ package but it keeps logging that eror message.

[coolmf]

Its looking for module FAQAccess.pm but cant find it.
Reinstall FAQ module.

Go to admin --> packages --> update repository and install FAQ module.
I think this should fix your problem.

[adrijang]

I installed a new versión from here: http://ftp.otrs.org/pub/otrs/packages/
Now it appears to be working fine