[Solved] Reset custom view - LDAP (Error no config option found)

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amdkryn
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OTRS Version?: 5.0.27

[Solved] Reset custom view - LDAP (Error no config option found)

Post by amdkryn »

Hi,

I was using version 3.3 of the otrs and decided to upgrade to 4.0.9. I took to first uninstall all the modules that are not official (KIX4OTRS, complement and others), but after the upgrade by following the steps of the official documentation, without mistakes, I'm in trouble while trying to access the CMDB . The error occurs only in the general view, the creation and modification of items usually works.

Even after removing the KIX4OTRS still contained some messages it.

Error:
Backend ERROR: OTRS-CGI-10 Perl: 5.16.0 OS: linux Time: Wed Oct 21 14:26:45 2015 Message: No config option found for the view 'Custom'! RemoteAddress: 191.1.200.123 RequestURI: /otrs/index.pl?Action=AgentITSMConfigItem Traceback (3255): Module: Kernel::Output::HTML::LayoutITSMConfigItem::ITSMConfigItemListShow Line: 332 Module: Kernel::Modules::AgentITSMConfigItem::Run Line: 302 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

*I checked the Perl modules are all Okay
*My ITSM is version

I am familiar with the technical terms, but some slang expressions and idioms are difficult for me. English is not my native language; please excuse typing errors.
Last edited by amdkryn on 03 Feb 2016, 21:48, edited 3 times in total.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
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Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: No config option found for the view 'Custom'!

Post by amdkryn »

Anybody?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
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Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: No config option found for the view 'Custom'!

Post by amdkryn »

I could still does not work, if anyone has a suggestion, I thank now.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

crythias
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Re: No config option found for the view 'Custom'!

Post by crythias »

Module: Kernel::Output::HTML::LayoutITSMConfigItem::ITSMConfigItemListShow
No config option found for the view 'Custom'

The View is passed to the system. This is configured somewhere you've provided a custom view.
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amdkryn
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Re: No config option found for the view 'Custom'!

Post by amdkryn »

Thanks for the answer. You know what I should change to remove this Custom?
The file should I change is the /opt/otrs/Kernel/Output/HTML/LayoutITSMConfigItem.pm?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
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Re: No config option found for the view 'Custom'!

Post by amdkryn »

I still can not solve and need more tips. Anyone?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

reneeb
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Re: No config option found for the view 'Custom'!

Post by reneeb »

Did you search for

Code: Select all

'Custom'
in Kernel/Config/Files/ZZZAuto.pm?
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amdkryn
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Re: No config option found for the view 'Custom'!

Post by amdkryn »

Reneeb, my ZZZAuto.pm file has no field or value with 'Custom'. Config.pm either.
reneeb wrote:Did you search for

Code: Select all

'Custom'
in Kernel/Config/Files/ZZZAuto.pm?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
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Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: No config option found for the view 'Custom'!

Post by amdkryn »

amdkryn wrote:Reneeb, my ZZZAuto.pm file has no field or value with 'Custom'. Config.pm either.
reneeb wrote:Did you search for

Code: Select all

'Custom'
in Kernel/Config/Files/ZZZAuto.pm?
The problem is occurring only with my user, how do I reset my view configuration user?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

crythias
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Re: No config option found for the view 'Custom'!

Post by crythias »

amdkryn wrote:The problem is occurring only with my user, how do I reset my view configuration user?
Check your gear/preferences.
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amdkryn
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Re: No config option found for the view 'Custom'!

Post by amdkryn »

crythias wrote:
amdkryn wrote:The problem is occurring only with my user, how do I reset my view configuration user?
Check your gear/preferences.
There is no option to reset view in CMDB in preferences. I use LDAP authentication so I don't manually create users inside OTRS
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

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Re: No config option found for the view 'Custom'!

Post by tto »

amdkryn wrote:
crythias wrote:
amdkryn wrote:The problem is occurring only with my user, how do I reset my view configuration user?
Check your gear/preferences.
There is no option to reset view in CMDB in preferences. I use LDAP authentication so I don't manually create users inside OTRS
This has nothing to do with your authentication, but your users preferences. So please, check table user_preferences.

regards, T.
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amdkryn
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Re: Reset custom view - LDAP (Error no config option found)

Post by amdkryn »

How do I delete my preferences in mysql DB? I'm using a test environment so I can make any changes.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

amdkryn
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Posts: 187
Joined: 02 Oct 2012, 02:52
OTRS Version?: 5.0.27

Re: Reset custom view - LDAP (Error no config option found)

Post by amdkryn »

It worked! Finally ... I used DataBase Browser software and deleted some entries and now I can access the CMDB. I deleted some entries referring to my ID in the table "user_preferences" session_id and session_profile. I'm not sure with was responsible for solving the problem.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.

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